Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Create a Support Ticket, Shipping Questions or Issues, or PathPilot Bug/Feature Request.
Machine / Accessory Support
AF50+
Required fields are marked with an asterisk*
{"xsrfToken":"cf31b8828ddc2206048ed1affbe0e530c27ca356_lout","branding":{"id":"10","key":"ts","name":"Tormach Technical Support and Services","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#131b24","headerLinkHoverBGColor":"#131b24","headerBadgeColor":"#131b24"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Tormach/SprutCAM America Support Center","sharedPortalName":"Tormach Inc.","userInitialAnnouncementHeader":"Support Hours","userInitialAnnouncementMessageWiki":"<p>Tormach and SprutCAM America support hours are Monday-Friday 8-5 CST</p>","translations":{"en-US":{"helpCenterTitle":"Tormach/SprutCAM America Support Center","sharedPortalName":"Tormach Inc.","announcementHeader":"Support Hours","announcementMessage":"Tormach and SprutCAM America support hours are Monday-Friday 8-5 CST ","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e0e527cd-94ca-47e5-ae62-28e938d07592/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzI4MjIzMC1kZTk5LTRmMTMtOWUzYS1kZTdiZDBlNzQ0ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUwZTUyN2NkLTk0Y2EtNDdlNS1hZTYyLTI4ZTkzOGQwNzU5MiI6WyJyZWFkIl19LCJleHAiOjE3Njg0Njg1OTksIm5iZiI6MTc2ODQ2Nzk5OX0.kcPDjLbZ2zB7xjZkAMQW-V0oiQWP_dYoRZ86GssXRSU&client=3c282230-de99-4f13-9e3a-de7bd0e744f5&height=300&mode=fit","bannerMediaApiFileId":"e0e527cd-94ca-47e5-ae62-28e938d07592","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"ts","projectId":10333,"serviceDeskId":10,"name":"Tormach Technical Support and Services","description":"<p>Create a Support Ticket, Shipping Questions or Issues, or PathPilot Bug/Feature Request.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"114","name":"1100M","descriptionHtml":"","callToAction":"1100M","introHtml":"","icon":10890,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10890","groups":[21],"key":""},{"id":"113","name":"1100MX","descriptionHtml":"","callToAction":"1100MX","introHtml":"","icon":10888,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10888","groups":[21],"key":""},{"id":"125","name":"1300PL","descriptionHtml":"","callToAction":"1300PL","introHtml":"","icon":10903,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[21],"key":""},{"id":"184","name":"1500MX","descriptionHtml":"","callToAction":"1500MX","introHtml":"","icon":10959,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10959","groups":[21],"key":""},{"id":"122","name":"15L","descriptionHtml":"","callToAction":"15L","introHtml":"","icon":10900,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[21],"key":""},{"id":"201","name":"15LX","descriptionHtml":"","callToAction":"15LX","introHtml":"","icon":11117,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[21],"key":""},{"id":"119","name":"24R","descriptionHtml":"","callToAction":"24R","introHtml":"","icon":10897,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10897","groups":[21],"key":""},{"id":"117","name":"770M","descriptionHtml":"","callToAction":"770M","introHtml":"","icon":10893,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10893","groups":[21],"key":""},{"id":"116","name":"770MX","descriptionHtml":"","callToAction":"770MX","introHtml":"","icon":10892,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10892","groups":[21],"key":""},{"id":"121","name":"8L","descriptionHtml":"","callToAction":"8L","introHtml":"","icon":10899,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10899","groups":[21],"key":""},{"id":"123","name":"AF50","descriptionHtml":"","callToAction":"AF50","introHtml":"","icon":10901,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10901","groups":[21],"key":""},{"id":"183","name":"AF50+","descriptionHtml":"","callToAction":"AF50+","introHtml":"","icon":10958,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[21],"key":""},{"id":"170","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>This is for submitting any feature requests you may have. Any other requests should go through the main machine support.</p>","icon":10868,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10868","groups":[36],"key":""},{"id":"140","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"","icon":10772,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10772","groups":[25],"key":""},{"id":"115","name":"PCNC1100","descriptionHtml":"","callToAction":"PCNC1100","introHtml":"","icon":10891,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10891","groups":[21],"key":""},{"id":"118","name":"PCNC440","descriptionHtml":"","callToAction":"PCNC440","introHtml":"","icon":10896,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10896","groups":[21],"key":""},{"id":"111","name":"PCNC770","descriptionHtml":"","callToAction":"PCNC770","introHtml":"","icon":10894,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10894","groups":[21],"key":""},{"id":"124","name":"PSG612","descriptionHtml":"","callToAction":"PSG612","introHtml":"","icon":10902,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10902","groups":[21],"key":""},{"id":"141","name":"Shipping Issues","descriptionHtml":"","callToAction":"Shipping Issues","introHtml":"","icon":10868,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10868","groups":[25],"key":""},{"id":"120","name":"xsTECH","descriptionHtml":"","callToAction":"xsTECH","introHtml":"","icon":10898,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[21],"key":""},{"id":"202","name":"xsTECH PRO","descriptionHtml":"","callToAction":"xsTECH PRO","introHtml":"","icon":10898,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[21],"key":""},{"id":"163","name":"ZA6","descriptionHtml":"","callToAction":"ZA6","introHtml":"","icon":10919,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[21],"key":""},{"id":"99","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10845,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10845","groups":[],"key":""},{"id":"171","name":"On-Site Installation and Training","descriptionHtml":"","callToAction":"On-Site Installation and Training","introHtml":"","icon":10761,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10761","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Machine / Accessory Support"},{"id":25,"name":"Shipping / General Inquiries"},{"id":36,"name":"Feature Request"}],"orderMapping":{"36":[170],"23":[140],"25":[141,140],"21":[202,201,184,183,163,113,114,115,116,117,111,118,122,121,119,120,125,123,124]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e482bce2-c424-3d26-90a5-337a8101c334","appLinkName":"System Confluence","appLinkUrl":"https://tormach.atlassian.net/wiki","spaceKey":"KBB","spaceName":"Bandsaw","spaceUrl":"https://tormach.atlassian.net/wiki/spaces/KBB","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":10,"kbLinkDomainURLs":["https://tormach.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzI4MjIzMC1kZTk5LTRmMTMtOWUzYS1kZTdiZDBlNzQ0ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg0NjkxOTksIm5iZiI6MTc2ODQ2Nzk5OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.tHNcBvWBfysizTB2nKpfWkq8HQCHKxiwz0OVEYflfxI","targetCollection":"upload-project-10333","endpointUrl":"https://api.media.atlassian.com","clientId":"3c282230-de99-4f13-9e3a-de7bd0e744f5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":183,"projectId":10333,"issueType":{"id":"10262","name":"Machine Support"},"form":{"name":"AF50+","descriptionHtml":"","callToAction":"AF50+","intro":"","instructions":"","icon":10958,"iconUrl":"https://tormach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10567","fieldConfigId":"10989","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10565","fieldConfigId":"10987","label":"Machine Serial Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/183","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/183","calendarParams":{"firstDay":0,"date":"2026-01-15T03:06:40-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e482bce2-c424-3d26-90a5-337a8101c334","appLinkName":"System Confluence","appLinkUrl":"https://tormach.atlassian.net/wiki","spaceKey":"KBB","spaceName":"Bandsaw","spaceUrl":"https://tormach.atlassian.net/wiki/spaces/KBB","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":10,"kbLinkDomainURLs":["https://tormach.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzI4MjIzMC1kZTk5LTRmMTMtOWUzYS1kZTdiZDBlNzQ0ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg0NjkyMDAsIm5iZiI6MTc2ODQ2ODAwMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VPueeoPF4zzCq5OvNwu70_pgYLEwSHDA6PydhoRS1Gg","targetCollection":"upload-project-10333","endpointUrl":"https://api.media.atlassian.com","clientId":"3c282230-de99-4f13-9e3a-de7bd0e744f5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}