Dealer will provide support to end users who have purchased the software or are eligible for educational seats. This is included with Tormach OEM seats and anyone who has maintenance with SprutCAM America. There is one exception to this rule, Tormach users must be on the current version. There is no guarantee that licensing or versions of SprutCAM will work as time goes on. It is advised to stay current.
Support includes the following:
Licensing/Installation Issues
BugsTormach Post/Schema support
General assistance is also expected but the Dealer reserves the right to dictate when support turns into training. Training is an at cost service and a quote will be provided.
Dealer reserves the right to cut support for end users who are unprofessional. Harassments, vulgar, or threatening messages are not tolerated.
End user will to the best of their ability, attempt to follow instructions sent by dealer in a support ticket. Some issues cannot be resolved with the cooperation of the end user and refusal to follow instruction may end in an unresolved case.
Dealer will provide Post Processors or Schemas as they are available. If we do not have a certain post or schema, there is then a cost to have that created.
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