Dealer will provide support to end users who have purchased the software or are eligible for educational seats. This is included with Tormach OEM seats and anyone who has maintenance with SprutCAM America. There is one exception to this rule, Tormach users must be on the current version.
Support includes the following:
Licensing/Installation Issues
Bugs
Tormach Post/Schema support
General assistance is also expected but the Dealer reserves the right to dictate when support turns into training. Training is an at cost service and a quote will be provided.
Dealer will provide Post Processors or Schemas as they are available. If we do not have a certain post or schema, there is then a cost to have that created.
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