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Background

Your machine axes require power and control signals to work. If either of those are disrupted you can lose any or all of your axes motion. If only one motor is not working go to, https://tormach.atlassian.net/wiki/spaces/IMK/pages/3010887681/One+Axis+Won+t+Move+or+Only+Moves+in+One+Direction+and+Other+Axes+Move .

Tools

  • Digital multimeter

  • Metric Allen Keys

  • Small Flat Blade Screw Driver

Table of Contents

Reseat the connectors on the machine control board and motors

Reason: Control signals aren't reaching the electronic driver modules/servo motors.

 1100MX, 770MX CLICK TO EXPAND
  1. Inspect the motor lights.

    1. Some motor lights are on: https://tormach.atlassian.net/wiki/spaces/IMK/pages/3010887681/One+Axis+Won+t+Move+or+Only+Moves+in+One+Direction+and+Other+Axes+Move.

    2. All the motor lights are off: Continue to the next step.

  2. Power off the machine.

  3. Examine the data cables at the machine control board and the servos removing then re-connecting them to ensure they are seated.

    1. Machine control board: Degson style

      1. 424 (J13) (X-axis)

      2. 425 (J14) (Y-axis)

      3. 426 (J15) (Z-axis)

    2. Servos: Molex style

  4. Examine the power cables at the DC-BUS and the servos removing then re-connecting them to ensure they are seated.

    1. DC-Bus: Spade connector

      1. 210/211 (X-axis)

      2. 220/221 (Y-axis)

      3. 230/231 (Z-axis)

    2. Servos: Molex style

  5. Continue to the next troubleshooting topic.

 1100M, 770M, PCNC 1100, PCNC 770 CLICK TO EXPAND
  1. Inspect the stepper driver controller lights.

    1. Some controller lights are on: https://tormach.atlassian.net/wiki/spaces/IMK/pages/3010887681/One+Axis+Won+t+Move+or+Only+Moves+in+One+Direction+and+Other+Axes+Move.

    2. All the controller lights are off: Continue to the next step.

  2. Power off the machine.

  3. Examine the data cable at the machine control board and the axes drivers.

    1. Machine control board: 26 pin IDC (ribbon cable); J6

    2. Stepper driver controllers: 10 pin IDC (ribbon cable)

      1. 423.1 (X-axis)

      2. 423.2 (Y-axis)

      3. 423.3 (Z-axis)

  4. Examine the power and control cables at the DC-BUS and the stepper driver controllers removing, inspecting, and re-connecting them to ensure they are seated.

    1. DC-Bus: Spade connectors

      1. 210/211 (X-axis)

      2. 220/221 (Y-axis)

      3. 230/231 (Z-axis)

    2. Stepper driver controllers: Degson style

      1. 211-214 (X-axis)

      2. 221-224 (Y-axis)

      3. 231-234 (Z-axis)

  5. If there is any discoloration, replace the cable and driver.

  6. Continue to the next troubleshooting topic.

PCNC 1100/770 only: Check connection of J2-5 and J2-6 jumper.

 15L CLICK TO EXPAND
  1. Inspect the stepper driver controller lights.

    1. Some controller lights are on: https://tormach.atlassian.net/wiki/spaces/IMK/pages/3010887681/One+Axis+Won+t+Move+or+Only+Moves+in+One+Direction+and+Other+Axes+Move.

    2. All the controller lights are off: Continue to the next step.

  2. Power off the machine.

  3. Examine the data cable at the machine control board and the axes drivers.

    1. Machine control board: 16 pin IDC (ribbon cable); J6

    2. Stepper driver controllers: 10 pin IDC (ribbon cable)

  4. Examine the power and control cables at the DC-BUS and the stepper driver controllers removing, inspecting, and re-connecting them to ensure they are seated.

    1. DC-Bus: Spade connectors

      1. 302/303 (X-axis)

      2. 304/305 (Z-axis)

    2. Stepper driver controllers: Degson style

      1. 302, 303, 308, 309, and 310 (X-axis)

      2. 304, 305, 311, 312, and 313 (Z-axis)

  5. If there is any discoloration, replace the cable and driver.

  6. Continue to the next troubleshooting topic.

 24R CLICK TO EXPAND
  1. Inspect the stepper driver controller lights.

    1. Some controller lights are on: https://tormach.atlassian.net/wiki/spaces/IMK/pages/3010887681/One+Axis+Won+t+Move+or+Only+Moves+in+One+Direction+and+Other+Axes+Move.

    2. All the controller lights are off: Continue to the next step.

  2. Power off the machine.

  3. Examine the data cable at the machine control board and the axes drivers.

    1. Machine control board: 26 pin IDC (ribbon cable)

      1. J6

    2. Stepper driver controllers: 10 pin IDC (ribbon cable)

  4. Examine the power and control cables at the DC-Bus and the stepper driver controllers removing, inspecting, and re-connecting them to ensure they are seated.

    1. DC-Bus: Spade connectors

      1. 203/204 (X-axis)

      2. 207/208 (Y-axis)

      3. 209/210 (Z-axis)

    2. Stepper driver controllers: Degson style

      1. 203, 204, 213, 214, and 215 (X-axis)

      2. 207, 208, 216, 217, and 218 (Y-axis)

      3. 209, 210, 219, 220, and 221 (Z-axis)

  5. Continue to the next troubleshooting topic.

 1300PL CLICK TO EXPAND
  1. Inspect the motor lights and the stepper driver controller.

    1. Some lights are on: https://tormach.atlassian.net/wiki/spaces/IMK/pages/3010887681/One+Axis+Won+t+Move+or+Only+Moves+in+One+Direction+and+Other+Axes+Move.

    2. All the lights are off: Continue to the next step.

  2. Power off the machine.

  3. Examine the data cables at the machine control board and the servos/motor removing then re-connecting them to ensure they are seated.

    1. Machine control board: Degson style and 26 pin IDC (ribbon cable)*

      1. (J13) (X-axis)

      2. (J14) (Y-axis)

      3. (J6) (Z-axis)*

    2. Servos: Molex style

    3. Stepper driver controller: 10 pin IDC (ribbon cable)

  4. Examine the power cables at the DC Power supply and the servos/motor removing then re-connecting them to ensure they are seated.

    1. DC Power Supply:

      1. 225/226 (X-, Y-, and Z-axis)

    2. Servos: Molex style

    3. Stepper: Degson style

      1. 209, 210, 211, 212, 225, and 226 (Z-axis)

  5. Continue to the next troubleshooting topic.

 8L CLICK TO EXPAND
  1. Inspect the stepper driver controller lights.

    1. Some lights are on: https://tormach.atlassian.net/wiki/spaces/IMK/pages/3010887681/One+Axis+Won+t+Move+or+Only+Moves+in+One+Direction+and+Other+Axes+Move.

    2. All the lights are off: Continue to the next step.

  2. Power off the machine.

  3. Examine the data cables at the machine control board and the servos/motor removing then re-connecting them to ensure they are seated.

    1. Machine control board:26 pin IDC (ribbon cable)

      1. J6

    2. Stepper driver controller: 10 pin IDC (ribbon cable)

  4. Examine the power cables at the DC Power supply and the servos/motor removing then re-connecting them to ensure they are seated.

    1. DC Power Supply:

      1. 210/211 (X-axis)

      2. 230/231 (Z-axis)

    2. Stepper: Degson style

      1. 210, 211, 212, 213, and 214 (X-axis)

      2. 230, 231, 232, 233, and 234 (Z-axis)

  5. Continue to the next troubleshooting topic.

Inspect the DC-BUS board or DC power supply

Reason: The DC-BUS or DC power supply is malfunctioning.

 1100MX, 770MX, 1100M, 770M CLICK TO EXPAND
  1. Inspect the DC-BUS for power by determining if the green power light is illuminated.

    1. If it does: The motors or stepper driver controllers will be illuminated.

    2. If it doesn’t: Continue to the next step.

  2. Power off the machine.

  3. Measure the resistance across the F6 fuse with digital multimeter set to resistance.

    1. Replace the fuse if the digital multimeter reads OL, shows a resistance in the MΩ, and/or doesn’t produce continuity tone.

    2. If the fuse measures 0-5 Ω, reinstall it into the DC-BUS.

  4. Power on the machine and measure the Vac entering the DC-BUS on:

    1. 200 (J2)

    2. 201 (J1)

  5. Continue to the next troubleshooting topic.

 PCNC 1100, PCNC 770, 15L CLICK TO EXPAND
  1. Inspect the DC-BUS for power by determining if the green power light is illuminated.

    1. If it does: The stepper driver controllers will be illuminated.

    2. If it doesn’t: Continue to the next step.

  2. Power off the machine.

  3. Measure the resistance across the F6 fuse with digital multimeter set to resistance.

    1. Replace the fuse if the digital multimeter reads OL, shows a resistance in the MΩ, and/or doesn’t produce continuity tone.

    2. If the fuse measures 0-5 Ω, reinstall it into the DC-BUS.

  4. Power on the machine and measure the Vac entering the DC-BUS on:

    1. L15 (J2)

    2. L25 (J1)

  5. Continue to the next troubleshooting topic.

 24R CLICK TO EXPAND
  1. Inspect the DC power supply for power by determining if the green power light is illuminated.

    1. If it does: The stepper driver controllers will be illuminated.

    2. If it doesn’t: Continue to the next step.

  2. Ensure the machine is powered on the machine and measure the Vac entering the DC power supply on:

    1. 201 (J1)

    2. 202 (J2)

  3. Continue to the next troubleshooting topic.

 1300PL CLICK TO EXPAND
  1. Inspect the DC power supply for power by determining if the green power light is illuminated.

    1. If it does: The stepper driver controllers will be illuminated.

    2. If it doesn’t: Continue to the next step.

  2. Ensure the machine is powered on the machine and measure the Vac entering the DC power supply on:

    1. 116/N (N)

    2. 115 (L)

  3. Continue to the next troubleshooting topic.

 8L CLICK TO EXPAND
  1. Inspect the DC power supply for power by determining if the green power light is illuminated.

    1. If it does: The stepper driver controllers will be illuminated.

    2. If it doesn’t: Continue to the next step.

  2. Ensure the machine is powered on the machine and measure the Vac entering the DC power supply on:

    1. 112/N (N)

    2. 115 (L)

  3. Continue to the next troubleshooting topic.

Inspect the XMF1 transformer

Reason: The fuse(s) have blown.

 1100MX, 770MX, 1100M, 770M CLICK TO EXPAND
  1. Power off the machine.

  2. Remove and measure the resistance across the F1 then F2 fuses with digital multimeter set to resistance.

    1. Replace the fuses if the digital multimeter reads OL, shows a resistance in the MΩ, and/or doesn’t produce continuity tone.

    2. If the fuses measures 0-5 Ω reinstall them.

  3. Continue to the next troubleshooting topic.

 PCNC 1100, PCNC 770, 15L CLICK TO EXPAND
  1. Power off the machine.

  2. Remove and measure the resistance across the F5 then F7 fuses with digital multimeter set to resistance.

    1. Replace the fuses if the digital multimeter reads OL, shows a resistance in the MΩ, and/or doesn’t produce continuity tone.

    2. If the fuses measures 0-5 Ω reinstall them.

  3. Continue to the next troubleshooting topic.

 24R CLICK TO EXPAND
  1. Power off the machine.

  2. Remove and measure the resistance across the F1 fuse with digital multimeter set to resistance.

    1. Replace the fuse if the digital multimeter reads OL, shows a resistance in the MΩ, and/or doesn’t produce continuity tone.

    2. If the fuse measures 0-5 Ω reinstall them.

  3. Continue to the next troubleshooting topic.

 1300PL, 8L CLICK TO EXPAND
  1. These machines use a AC to DC power supply that doesn’t have any fuses.
    Continue to the next troubleshooting topic.

Inspect the controller and machine communication

Reason: PathPilot isn’t commanding the move, there is a cable problem, or a controller problem.

  1. Power on the machine and take it out of reset.

  2. Verify that the selected machine configuration in the bottom right corner of PathPilot is correct.

  3. Select the Main tab, then, on the keyboard, press the Esc key.

  4. Jog the axes and, from the PathPilot interface, examine the value displayed in their DRO fields.

    1. If the position doesn't change: There's a problem with the controller.

    2. If the position changes: There is a communication or hardware issue.

  5. Continue to the next troubleshooting topic.

 PCNC 1100, PCNC 770, PCNC 440, 15L CLICK TO EXPAND

Check the K1/C1 contactor

Reason: The K1/C1 is defective.

 1100MX, 1100M CLICK TO EXPAND
  1. Power on the machine and take it out of reset.

  2. Inspect the K1 for an illuminated red LED that indicates it has power.

    1. If the light is on: The K1 is latched. Using a digital multimeter set to Vac, measure for 220 Vac between:

      1. 114N

      2. 115

    2. If the light is not on: Continue to the next step.

  3. Press and hold the Reset button on the operator box and observe the K1 LED. Then release the Reset button and observe the K1 LED.

    1. If the light only stays on when the button is pressed: There is a loose coil wire, short, or the K1 has malfunctioned.

    2. If the light never comes on: Go back to the previous troubleshooting topics to ensure your machine is receiving power.

 770MX, 770M, 8L CLICK TO EXPAND
  1. Power on the machine and take it out of reset.

  2. Inspect the K1 for an illuminated red let that indicates it has power.

    1. If the light is on: The K1 is latched. Using a digital multimeter set to Vac, measure for 120 Vac between:

      1. 112N

      2. 115

  3. Press and hold the Reset button on the operator box and observe the K1 LED. Then release the Reset button and observe the K1 LED.

    1. If the light only stays on when the button is pressed: There is a loose coil wire, short, or the K1 has malfunctioned.

    2. If the light never comes on: Go back to the previous troubleshooting topics to ensure your machine is receiving power.

 24R CLICK TO EXPAND
  1. Power on the machine and take it out of reset.

  2. Inspect the K1 for an illuminated red LED that indicates it has power.

    1. If the light is on: The K1 is latched. Using a digital multimeter set to Vac, measure for 120 Vac between:

      1. 116N

      2. 121

  3. Press and hold the Reset button on the operator box and observe the K1 LED. Then release the Reset button and observe the K1 LED.

    1. If the light only stays on when the button is pressed: There is a loose coil wire, short, or the K1 has malfunctioned.

    2. If the light never comes on: Go back to the previous troubleshooting topics to ensure your machine is receiving power.

 1300PL CLICK TO EXPAND
  1. Power on the machine and take it out of reset.

  2. Inspect the K2 for an illuminated red LED that indicates it has power.

    1. If the light is on: The K is latched. Using a digital multimeter set to Vac, measure for 120 Vac between:

      1. 116N

      2. 115

  3. Press and hold the Reset button on the operator box and observe the K1 LED. Then release the Reset button and observe the K1 LED.

    1. If the light only stays on when the button is pressed: There is a loose coil wire, short, or the K1 has malfunctioned.

    2. If the light never comes on: Go back to the previous troubleshooting topics to ensure your machine is receiving power.

 PCNC 1100, 15L CLICK TO EXPAND
  1. Power on the machine and take it out of reset.

  2. Inspect the C1 to see if the center bar has been pulled in.

    1. If bar is in: The C1 is latched. Using a digital multimeter set to Vac, measure for 220 Vac between:

      1. L14

      2. L24

  3. Press and hold the Reset button on the operator box and observe the C1. Then release the Reset button and observe the C1.

    1. If the bar only stays in when the button is pressed: There is a loose coil wire, short, or the C1 has malfunctioned.

    2. If the car never gets pulled in: Go back to the previous troubleshooting topics to ensure your machine is receiving power.

 PCNC 770 CLICK TO EXPAND
  1. Power on the machine and take it out of reset.

  2. Inspect the C1 for an illuminated red LED that indicates it has power.

    1. If the light is on: The C1 is latched. Using a digital multimeter set to Vac, measure for 120 Vac between:

      1. 116N

      2. 121

  3. Press and hold the Reset button on the operator box and observe the C1 LED. Then release the Reset button and observe the C1 LED.

    1. If the light only stays on when the button is pressed: There is a loose coil wire, short, or the C1 has malfunctioned.

    2. If the light never comes on: Go back to the previous troubleshooting topics to ensure your machine is receiving power.

PCNC 440 MX3660 fan test

 PCNC 440 CLICK TO EXPAND
  1. Power off the machine.

  2. Remove the back panel from the machine.

  3. Remove wires 200-201. Check for the fan function. If fan comes on, replace the driver. If not, continue on.

https://www.youtube.com/watch?v=s9PiES07mhE

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